Last Updated: 03/01/2026

Certain products sold on ShopHyperbaric.com are large, heavy, or oversized items and therefore ship via freight carriers rather than standard parcel delivery services.

This policy explains how freight deliveries work and what customers should expect when receiving large equipment such as hyperbaric chambers, infrared saunas, cold plunges, and other wellness products.

1. Freight Shipping Method

Large products are shipped through professional freight carriers.

Freight delivery differs from standard package delivery and may include:

• Palletized shipments
• Larger delivery trucks
• Scheduled delivery appointments

Once your order ships, the freight carrier will typically contact you to schedule a delivery appointment.

2. Delivery Type (Curbside Delivery)

Unless otherwise specified, freight shipments are delivered via curbside delivery.

This means:

• The carrier will deliver the item to the closest accessible point outside your property
• Drivers typically do not move products inside homes or buildings
• Customers are responsible for moving the product indoors

Customers should ensure they have adequate assistance available to move large equipment safely.

3. Delivery Requirements

Customers are responsible for ensuring that the delivery location:

• Is accessible to freight trucks
• Has adequate space for unloading
• Allows safe access for delivery equipment

If the delivery location is inaccessible or requires special arrangements, additional fees may apply.

4. Scheduling Delivery

Freight carriers usually contact customers to arrange delivery.

Customers must:

• Provide a valid phone number during checkout
• Respond to scheduling requests from the carrier
• Be present during the scheduled delivery window

Missed delivery appointments may result in additional rescheduling or storage fees charged by the freight carrier.

5. Inspection Upon Delivery

Customers must inspect the shipment immediately upon delivery before signing the delivery receipt.

Please check for:

• Visible damage to the packaging
• Crushed corners or punctures
• Signs of mishandling

If damage is visible:

1. Note the damage on the delivery receipt or bill of lading
2. Take photos of the packaging and product
3. Contact us within 48 hours of delivery

Failure to report freight damage within this timeframe may prevent a claim from being filed with the carrier.

6. Concealed Damage

If damage is discovered after unpacking the product, please contact us within 48 hours of delivery with:

• Photos of the product
• Photos of the packaging
• Your order number
• A description of the issue

We will work with the manufacturer and freight carrier to determine the appropriate resolution.

7. Failed or Refused Deliveries

If a delivery is refused or cannot be completed due to customer-related issues such as:

• Incorrect address
• Inaccessible delivery location
• Failure to schedule delivery
• Customer absence during scheduled delivery

The customer may be responsible for:

• Return freight charges
• Storage fees
• Redelivery fees
• Restocking fees

These charges may be deducted from any applicable refund.

8. Responsibility After Delivery

Once the shipment has been delivered and signed for, responsibility for the product transfers to the customer.

Customers are responsible for:

• Moving the product safely
• Proper installation
• Following manufacturer instructions

9. Contact

If you have questions regarding freight delivery, please contact:

ShopHyperbaric.com
Email: support@shophyperbaric.com