Last Updated: 6/1/2026

At ShopHyperbaric.com, we are committed to delivering high-quality hyperbaric therapy equipment and wellness devices. Because our products are large medical-grade wellness equipment and shipped directly from our manufacturing partners, our return and refund policy differs from typical retail items.

Please review the policy carefully before making a purchase.

1. Order Cancellations

Orders may be cancelled within 24 hours of purchase provided the order has not yet been processed or shipped by the manufacturer.

After the order enters production, fulfillment, or shipping, it cannot be cancelled.

To request a cancellation, please contact: support@shophyperbaric.com

2. Shipping 

ShopHyperbaric.com operates as a direct-to-customer distributor. Products are shipped directly from our manufacturing and distribution partners.

Because of this fulfillment model:

• We do not physically handle or warehouse products
• Shipping timelines may vary depending on supplier inventory and logistics
• Tracking information will be provided once the manufacturer dispatches the order

3. Returns

Customers may request a return of new, unused, non-defective products within 30 days of delivery.

To be eligible for a return, products must:

• Be in new, unused condition.
• Include all original packaging, accessories, and documentation.
  
• Not have been installed, modified, or damaged after delivery.
  
• Receive a Return Merchandise Authorization (RMA) from ShopHyperbaric.com before being returned.

Approved returns are subject to:

• A 15% restocking fee
  
• Return shipping charges
  
• Applicable freight or packaging costs

Returns are accepted for reasons including:

• Customer changed their mind
  
• Product no longer needed
  
• Incorrect product ordered
  
• Product did not meet customer expectations
  
• Product arrived damaged
  
• Product arrived defective
  
• Incorrect product received

Some manufacturers may impose additional return requirements for certain products. These requirements will be communicated to the customer before a return is authorized.

Unauthorized returns will not be accepted.

4. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of delivery.

Email: support@shophyperbaric.com

Please include:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

Once verified, we will work with the manufacturer to provide one of the following:

• Replacement parts
• Product replacement
• Manufacturer repair
• Manufacturer warranty service

Resolution method will depend on the manufacturer’s warranty policy.

5. Manufacturer Warranty

Most products and accessories sold on ShopHyperbaric.com include a manufacturer warranty.

Warranty coverage may include:

• Parts replacement
• Repair service
• Manufacturer support

Warranty duration and terms vary by product and manufacturer.

Customers must follow the manufacturer’s operating guidelines to maintain warranty coverage.

Improper use or modification may void the warranty.

6. Return Shipping (If Approved)

If a return is approved, the customer may be responsible for:

• Return shipping costs
• Applicable freight charges
• A 15% restocking fee
• Packaging or crating costs, if required

If the return is due to a damaged, defective, or incorrectly shipped product, ShopHyperbaric.com will work with the manufacturer to determine the appropriate resolution. Depending on the circumstances, return shipping costs and restocking frees may be waived.

7. Refund Processing

If a refund is approved, it will be processed back to the original payment method.

Refunds are typically processed within 7 business days after the approved return is received and inspected. Processing time by your payment provider may vary.

Original shipping costs are non-refundable.

8. Refused Deliveries

If a shipment is refused by the customer:

• The customer will be responsible for round-trip freight costs
• A 15% restocking fee and applicable round-trip freight charges will be deducted from the refund.

9. Order Accuracy

Customers are responsible for ensuring that:

• Shipping address is correct
• Contact information is accurate
• Product selection meets their needs

ShopHyperbaric.com is not responsible for delays or issues caused by incorrect information provided at checkout.

10. Contact Information

For any questions regarding your order, please contact us:

Our customer support team is available:

Monday through Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. holidays: Closed

We strive to respond to all customer inquiries within one business day. Requests received outside of normal business hours will be answered as soon as possible on the next business day.

Please note that responses requiring information from manufacturers or freight carriers may take additional time depending on their operating hours.

For assistance, please contact us at:

ShopHyperbaric.com
Email: support@shophyperbaric.com
Phone: (206) 580-3975